We require a credit card number to reserve all appointments. In the event that you need to cancel/reschedule your scheduled appointment with us we do require at least 24 hours notice so that we may possibly accommodate the needs of other clients. In the case of a same day cancellation/rescheduling or if you were to not show up for your appointment, you will be charged a fee up to 100% of your total service. We understand that emergency situations do arise and we will accommodate you in any way we can. Please keep in mind that arriving late for a service may require the spa to shorten the length of the treatment, with full charges applied, so as to not inconvenience other guests. However, we will make every effort to provide the full amount of service.

Please arrive 15 minutes before your appointment time. This will allow ample time for you to fill out a health questioner and just simply relax (enjoy tea, snacks) before your therapist comes to take you for your spa treatment.

The Spa at Suddenly Slimmer is the premiere setting for any group outing, the spa is over 12,000 sq ft. Events can be customized for any type of gathering from an intimate group of friends, a bridal party, to a large corporate conference. We encourage parties of five or more to schedule their appointments well in advance to ensure availability. For Spa Party Bookings please send request to [email protected] (Please include full name, address, and phone number of all the people that will be attending your spa party)

Gratuities can range between 15% to 20% depending on customer preference Gift Certificates Gift certificates make an ideal year-round gift for any special occasion. They are available in any dollar value of your choice or for specific services from the guest service desk and you can also purchase spa gift certificate online. Please be aware that spa gift certificates are nonrefundable.

If under medical care, please consult a physician before participating in any exercise program or spa treatment. The facilities are available to all guests. If you are under 18 years of age and will be receiving a spa treatment you will need to be accompanied by a parent or guardian.

Package series expire one year from date of purchase.

We love to hear from you! Let us know how we are doing. Send all comments and suggestions to [email protected] We are proud to be one of the first Spa, MedSpa & Wellness Center in Phoenix | Scottsdale Arizona! Rejuvenating your Mind, Body & Spirit Since 1988!